HOMEBASED WORK EXPERIENCES

 

Ecommerce Virtual Assistant (Email Support)

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Iconica

June 30, 2023- on going

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• Process changes and cancelation of orders

• Process returns, exchanges, and Refunds

• Tracking and fulfilling orders

• Responding to customer's inquiries and concerns

• Product Feedback

• Make a bad review turn into a good review

• Have some knowledge in building Shopify Store

• Product Listing

• Process and fulfilling orders in CJ Dropshipping

• checking Product SKU in CJ dropshipping

• Double-check stock and update the stores for the current status

• Contacting suppliers for stock issues and order issues related

• Fulfilling orders

• Managing 5 stores or brands

• answering Facebook and Instagram messages and comments

• Updating stock level and inventory

• Answering PayPal disputes, Klarna disputes, Shopify chargebacks, Stripe, and Airwallex

• Managing Shopify product listing

• Updating customers about order issues and stock problems

• Managing return orders

• Processing orders and stocks in CJ dropshipping

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E-Commerce Virtual Assistant (Email Support)

 

Etsul Invest Ltd. OU

July 2020 - December 2022

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• Process changes and cancellation of orders

• Process returns, exchanges, and Refunds

• Tracking and fulfilling orders

• Responding to the reviews both negative and positive

• Responding to customers' inquiries and concerns

• Product Feedback

• Make a bad review turn into a good review

• Have some knowledge of building a Shopify Store

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Additional knowledge

• product listing

• Building a Shopify store

• Product research

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CSR( Email and PayPal Support)

 

Reload Media

(February 2019-June 2020)

 

• Email Support using Freshdesk App and Shopify

• Paypal Support - Responds to customers' disputes and messages

• Extract PayPal's report for daily output

• Check co-workers' output for info. Appeals PayPal's result is in favor of the customer

• Updates customer on tracking number information

• Resolving customer's issues and concerns

• Rate co-workers' performance and outputs. Lead group's task.

• Train new employees about the daily task

• Fulfilling orders

• Process exchange and order changes

• Escalate customer concerns

• Issue refunds through PayPal

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Chat and Email Representative

Commercial Media S.L
Text-from-home.com
Advanced Web Services LTD

2018

 

• Respond to customer's chats or messages

• motivates customers to communicate more by asking different topics or questions

• getting to know the customers

• input personal data to logbooks

• Listen and advise on the customer's problem.

• Search the customer's place and culture

 

 

 

Chat Expert

ZWERL APPLICATION
 

• Answers questions of a user by chat

• Ask questions or topics that could be great to discuss with the co-experts.

• socializing

• motivates other experts to discuss more

• Give advice or share knowledge about a specific topic

 

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CORPORATE JOBS

 

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Office Staff

Discovey Tours, Inc.

Davao Branch

G/F Courtview Inn Bldg., Quimpo Blvd. cor. Sandawa Rd. Davao City

Tel. Nos. :(082)284-1144/285-7188/(082)227-9819/227-7539 Direct Line

Website: www.discoverytour.ph/www.discoverytour.ph/visa

2017

 

• handles and arranges the client's documents and requirements for visa

• informs clients or customers of the status and requirements of their visa

• handles the customer's calls, text,s and email inquiries

• handles the incoming and outgoing documents for the day's transaction

• Encode the done visa, customer's information, and visa control number

• other admin tasks

 

 

 

Account Officer and Encoder

Lifebank Foundation Inc.

2016-2017

 

• First work as an encoder

• Input the data work of officers to excel for the weekly and monthly report

• inputs the member's or customer's weekly payment and information

• list down incoming and outgoing reports from four branches of the area

 

Account Officer duties

• handles group meetings

• Handle member's credit information

• cashier

• input and collect the day transaction

• make weekly, monthly, and yearly reports and plan

• instruct members about the company's rules and regulations.

 

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